Terms of Service – Aurora

By using Aurora's personal advisory services, you (“User”) agree to these Terms of Service. Please read carefully before proceeding.

1. Service Scope

1.1. Aurora offers personal advisory services according to the contracted plan, provided remotely by trained professionals.
1.2. Services include but are not limited to: organization of personal appointments; scheduling and management of services; support in shopping and reservations; organization of daily tasks; among others. Additional services may be performed subject to operational feasibility and alignment with the scope of the contracted plan.
1.3. Service hours: Monday to Friday, from 8 AM to 5 PM, except national holidays.
1.4. Aurora is a subscription-based service, with recurring billing and automatic renewal according to section 4. Services are provided in a non-exclusive manner, with professionals serving multiple clients simultaneously.

2. Obligations of the Parties

2.1. Aurora's Obligations:
a) Provide services according to the contracted plan, with professionalism, confidentiality, and best practices;
b) Provide a trained professional for task execution;
c) Make every effort to respond to requests within 2 (two) business hours during business hours (minor punctual delays may occur without constituting a contractual breach);
d) Ensure the privacy and security of the User's data, as per section 5;
e) Provide support within service hours.

2.2. User's Obligations:
a) Provide clear and complete information;
b) Provide necessary data, documents, and access for service execution;
c) Maintain a valid and updated payment method and make payments by the established deadlines;
d) Communicate changes and cancellations in advance as provided in this instrument;
e) Not request services outside the contracted scope or in violation of current legislation;
f) Keep their registration and contact information updated;
g) Be responsible for misuse of credentials and shared access with third parties, unless immediately informing Aurora of any compromise.

3. Fees, Payment, and Default

3.1. Payment is made in advance, by credit card, in recurring billing.
3.2. The User is responsible for maintaining a valid and updated payment method.
3.3. In case of payment failure, the User will have up to 3 (three) business days to regularize; after this period, services may be suspended.
3.4. Default for more than 10 (ten) consecutive days may result in immediate termination of the contract, without additional prior notice, without reimbursement of amounts already billed.
3.5. Outstanding amounts will incur a 2% penalty fee and interest of 1% per month.
3.6. The name of the defaulting User may be included in credit protection agencies (e.g., SERASA), after prior formal notification by email.
3.7. Suspension of services due to default does not exempt the User from full payment of the amounts due, which may be collected by Aurora or third-party companies authorized by it.

4. Duration, Renewal, and Cancellation

4.1. Plans and Fees. Services can be contracted under the Monthly (no commitment) plan or the Quarterly and Semester plans (with commitment). Billing is monthly and recurring for all plans.
4.2. Automatic Renewal. The plan automatically renews at the end of each contracted period. To prevent renewal, the User must request cancellation with at least 15 (fifteen) consecutive days before the renewal date.
4.3. Cancellation of the Monthly Plan (no commitment). The User can cancel at any time, with at least 15 (fifteen) consecutive days notice before the next renewal. No penalty. Amounts already billed are not refundable.
4.4. Early cancellation of plans with commitment (Quarterly/Semester). If the User cancels before the end of the commitment period, they must reimburse only the discount enjoyed until then. This reimbursement corresponds, for each month used, to the difference between the monthly price of the Monthly plan (without discount) and the monthly price of the contracted committed plan (with discount); summing these differences for all months actually used and the total will be charged in a single installment on the registered card. No future months' fees or additional penalties are charged. Amounts already billed are not refundable.
4.5. Effects of cancellation. Service remains active until the end of the current cycle. If the cancellation notice does not comply with the minimum 15-day period, full charges for the next cycle may occur.
4.6. Right of withdrawal (art. 49, CDC). For hires made outside a physical establishment (online/phone), the User may withdraw within 7 (seven) consecutive days from the initial contracting, with full reimbursement.
4.7. Cancellation due to Terms change. In case of updates to these Terms (clause 6.2), if the User does not agree, they may cancel without penalty before the new version takes effect.
4.8. Official channel. Cancellations must be requested exclusively by the email indicated in clause 6.7.

5. Privacy and Confidentiality

5.1. The parties are committed to maintaining confidentiality of all exchanged information, including personal, financial, medical data, and passwords.
5.2. Aurora adopts technical and administrative measures to protect the data, in accordance with the General Data Protection Law (LGPD – Law 13.709/2018).
5.3. Information will be used solely for service execution and will not be shared except by legal obligation or competent authority order.
5.4. The confidentiality obligation remains valid for 5 (five) years after the contract ends.
5.5. The User declares having a legal basis to share with Aurora third party data necessary for service execution, taking responsibility for obtaining it when required by LGPD.

6. General Provisions

6.1. These Terms do not establish an employment relationship between Aurora and the User.
6.2. Terms Updates. Aurora may update these Terms at any time for legal, operational reasons or to improve the services. The most recent version will automatically replace the previous one and will be communicated to the User with reasonable notice. If the User does not agree, they may request cancellation without penalty before the new version comes into effect. Continuing to use the services after release implies tacit acceptance of the changes.
6.3. In case of dispute, the parties will seek amicable resolution. If the conflict persists, the Court of São Paulo/SP is elected, waiving any other, however privileged.
6.4. Any tolerance to contractual breach does not imply waiver of rights.
6.5. Aurora is not responsible for damages caused by third parties, suppliers, platforms, decisions, and acts of the User, or events beyond its direct control.
6.6. All materials produced by Aurora in the context of service provision are its intellectual property, unless expressly stated otherwise.
6.7. Official channel: cancellations, disputes, or contractual changes must be requested exclusively via the email contato@olaaurora.com.br.
6.8. Aurora will not be liable for failures or delays in service provision caused by fortuitous event or force majeure, under the terms of the Brazilian Civil Code.
6.9. The User acknowledges that the advisory services are provided by professionals serving multiple clients simultaneously, in a non-exclusive manner, as provided in clause 1.4.